Janet
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Conference Rooms
You will need to provide your own laptop, tablet, or presentation-capable smartphone. Depending on your brand or model, you will need to bring an appropriate VGA adapter to connect your device to ...
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Software installation
This relates to installing specific software on computers by IT. First Support Contact: the Help Desk Supported: We support installing licensed software on company owned computers. Best Effort: ...
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Hardware installation and maintenance
First Support Contact: the Help Desk Supported: Hardware installation and maintenance of company-owned and User Services approved computers, peripherals, display devices, printers, and scanners. T...
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My laptop needs to be replaced, what do I do?
Laptop replacements are handled by our I.T helpdesk. If your laptop is experiencing technical issues, bugs, or is damaged, and you need it repaired or replaced, you will need to submit a ticket to ...
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Report lost or stolen equipment
Lost computer or Cellphone If you have lost a computer or laptop, the first thing you should do is re-trace your steps, to try and remember where you may have left it. If you think you may have los...
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Report a lost or stolen ID badge
Lost or stolen ID cards should be reported to the IT Support Office where a replacement card can be obtained. There is a $30.00 replacement fee, payable by debit or credit card only, for lost or st...
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Requesting a new PC
Purpose Follow the steps below to acquire a PC if you are in one of the following departments that have been approved by Finance and IT. Steps: 1) Open a ticket, including the following: CC your...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...